SHIPPING UPDATE: Our studio will be closed from April 20th-29th for our annual Spring break!
All orders placed after 12pm the 19th will ship April 30th
RETURNS & EXCHANGES
US Returns and Exchanges:
We accept returns and exchanges of eligible full priced items received to our studio within two weeks of the day the order was delivered.
We accept returns and exchanges of eligible full priced items received to our studio within two weeks of the day the order was delivered.
Returned items must be tagged, unworn, unwashed, and in received condition free from any stains, animal hair, and scents. If an item does not meet these standards it will be returned to buyer. Any damaged or visibly worn merchandise will be returned to buyer and will not be eligible for a refund.
**Any items received after 14 days of the original delivery date will be returned and will not be eligible for return or exchange.**
**Any items received after 14 days of the original delivery date will be returned and will not be eligible for return or exchange.**
International Orders:
All international orders are final sale and are not eligible for return or exchange.
All international orders are final sale and are not eligible for return or exchange.
Purchases of Sale Items or with Promotional Codes:
-All Sale items or Promotional items discounted 25% or more off their original price are FINAL SALE.
-All Sale items or Promotional items discounted 25% or more off their original price are FINAL SALE.
-All items discounted less than 25% off their original price are eligible for size exchange or store credit only. (includes all promotional codes except email subscriber welcome discount)
Making a Return or Exchange:
If your return or exchange meets our policy criteria please email our studio at info@firstriteclothing.com within 7 days of receiving your order with your request, and additional instructions will be provided.
If your return or exchange meets our policy criteria please email our studio at info@firstriteclothing.com within 7 days of receiving your order with your request, and additional instructions will be provided.
We offer free return shipping for returns of full priced items made for store credit or for size/color exchange. Buyer is responsible for return shipping costs on returns for refunds, exchanges for lesser priced items, or exchanges of eligible sale or promotional code purchases.
For returns we offer a pre paid shipping label which is deducted from your refund or store credit. Please note we cannot provide pre paid return shipping labels for returns of any items purchased through outside platforms such as Facebook or Instagram.
Cancelled Orders:
Orders placed during our promotional sales cannot be cancelled for any reason once confirmed. All regular orders cancelled after order confirmation and before shipping are subject to a 3% re stocking fee that will be deducted from the refund.
Orders placed during our promotional sales cannot be cancelled for any reason once confirmed. All regular orders cancelled after order confirmation and before shipping are subject to a 3% re stocking fee that will be deducted from the refund.
SHIPPING POLICY
US Shipping:
We offer free shipping for all US orders over $150.
Orders less than $150 are charged $10 for flat rate shipping.
Orders less than $150 are charged $10 for flat rate shipping.
Orders ship within 72 hours by UPS Ground or USPS Priority. Once your order is processed you will receive a confirmation email with tracking.
Signature Confirmation:
If you would like USPS signature confirmation at delivery you may select that option at checkout. Orders over $150 will be charged $5 for this service and orders below $150 will be charged $12.
Express Shipping:
If you would like your ship time expedited you may select UPS 3 day select and the carrier rates will be displayed. Please note orders may still take up 72 hours to ship from our studio, and carrier time will start from that day. Feel free to send an email to info@firstriteclothing.com with any special requests.
If you would like your ship time expedited you may select UPS 3 day select and the carrier rates will be displayed. Please note orders may still take up 72 hours to ship from our studio, and carrier time will start from that day. Feel free to send an email to info@firstriteclothing.com with any special requests.
International Shipping:
**All international orders are Final Sale and are not eligible for return or exchange.**
**All international orders are Final Sale and are not eligible for return or exchange.**
International shipment options are USPS First Class International, USPS Priority International, or DHL. Rates are calculated by weight and location at checkout. You can check specific delivery times for your country for each service using the USPS or DHL site.
The shipping cost does not include cost of local duties or taxes, and buyer is responsible for the full cost upon receipt.
**First Class international can take anywhere from 7-21 days to arrive, but USPS does not guarantee any specific delivery date or time. Please allow extra time when choosing this option and please note there are no tracking updates available once the item leaves the US and First Rite is not responsible for any packages lost in transit.**
If you would like to use an international forwarder or the issue country for your card does not match the shipping country, we will require photo identification showing full name and billing address.
If you would like to use an international forwarder or the issue country for your card does not match the shipping country, we will require photo identification showing full name and billing address.
If your shipment is lost in transit please reach out to our customer service: info@firstriteclothing.com
First Rite is not responsible for packages stolen or damaged after delivery. Please submit a safe address and communicate with your carriers about deliveries. Once the package shows as delivered we are unable to obtain additional information from our partner carriers or complete an insurance request. If you would like signature confirmation, please choose USPS priority with signature at checkout.
First Rite is not responsible for returns not received to our studio. We suggest you insure your return package in case of any carrier issues as First Rite is not responsible for any return package damaged or lost in transit.